- Home
- How it works
How it works
Here is exactly what happens, step by step, so there are no surprises. Most people are tracking within a few days of ordering.
The whole journey
From choosing a tracker to your first journey on the map
01
Choose your tracker
Pick one of our trackers and a plan: SIM included for 6, 12 or 24 months, or your own SIM for 1, 6, 12 or 24 months. Not sure? Tell us the vehicle and we will suggest one. Already own a compatible tracker? Choose plan only.
02
Order and pay by bank transfer
At checkout we show our bank details, the exact amount and a payment reference, and e-mail them too. Quote the reference exactly and your payment is matched to your order automatically.
03
We prepare your tracker
We order your tracker in for you, set it up and activate its SIM. Because we do not keep a shelf of stock, this takes a little longer than a high-street purchase.
04
It arrives, free
Delivery to UK addresses is free. Your tracker comes with fitting instructions.
05
You fit it
A plug-in tracker goes into the OBD or power socket. A hardwired tracker is wired to the vehicle’s power. A battery tracker needs no wiring. Some trackers are best fitted by a professional: we say which.
06
Sign in and track
We create your account and e-mail you a link to choose your password. Sign in to see your vehicle on the live map, replay journeys and set up zones and alerts.
After you start
Running your account
Renewing
Renew each vehicle from your client area for another term of your plan. We e-mail reminders before a plan ends. When a plan ends there is a short grace period; after that the live map, history and reports stop until you renew, and your history is not deleted.
Per vehicle
Nothing renews automatically
Invoices and payment stay open
Adding vehicles
Add vehicles whenever you need to, each with its own plan.
From your client area
One account for all of them
Invoices and payment
Your invoices and payments are in your client area. Payment is by bank transfer, with a reference.
Invoices in one place
Bank transfer by reference
Help
If something is not working, contact us. We aim to reply within one working day.
E-mail or phone
Read the FAQ first
Already own a tracker?
Bring your own device
If you already have a compatible tracker, you only need the tracking plan. See compatible devices, then choose plan only.