14-day cancellation right

Your right to cancel within 14 days

If you are a consumer, you have the right to cancel your order within 14 days without giving a reason.

When the 14 days start

• Tracker and plan bundle: 14 days after the day you receive the tracker.
• Plan only: 14 days after the day the contract is formed (when we confirm your payment).

How to cancel

Tell us clearly that you want to cancel, for example by e-mail to info@fleettrend.uk, quoting your order number. You may use the model form below but you do not have to. Send your cancellation before the 14 days end.

Sending the tracker back

If you cancel a bundle, send the tracker back to us within 14 days of telling us you are cancelling, in its original packaging if you can. [Return address and who pays for the return – to be confirmed by the owner and solicitor.] Please do not use a tracker that has been fitted in a way that would damage it.

Your refund

We refund everything you paid, including delivery, within 14 days of getting the tracker back (or of your proof of postage) or, for plan only, within 14 days of your cancelling. We refund to the bank account you paid from unless you agree otherwise.

If you have already started using the service

If you asked for your tracking plan to begin during the 14 days and then cancel, we may deduct a fair amount for the service you have already used, up to the date you told us you were cancelling. [Wording and the checkout consent for early start – to be settled with the solicitor.]

Model cancellation form

To MyRabbit Ltd, trading as Fleet Trend, info@fleettrend.uk:
I hereby give notice that I cancel my contract for the supply of the following goods/services: ______
Ordered on / received on: ______
Name: ______
Address: ______
Date: ______

This is separate from your legal rights if goods are faulty. See our terms of sale.